Work
Experience

2021-current

Monsido Powered by Acquia – Ballerup, Copenhagen
• Technical Support Specialist
• HTML, CSS and JS (beginner)
• Assisting the support team and partners with HTML, CSS, and JS queries setup
• Jira Software
• Intercom helpdesk
• Accessibility
• API – Postman
• Troubleshooting, testing and debugging Monsido services
• Planning and organizing daily tasks ensuring assistant for the support team and partners.
• Using regular expressions (regex) for data validation and manipulation
• GitHub (beginner) - Creation of customized Policies and QA testing
• Creating support web browser tools to improve the support process in general

2020-2021

Cybot ApS/ Cookiebot - Copenhagen K, Copenhagen
• Technical Support Specialist
• Follow up with clients with support engagement and problem resolution.
• Product support and documentation for community help
• Bug debugging and issue reporting
• HTML, CSS and JS (beginner)
• Testing new features and releases
• Zendesk Software
• GDPR and other regulations
• Regular expression -regex

2017-2020

Mono Solutions ApS - Copenhagen N, Copenhagen
• Technical Supporter
• 2nd/3rd level support
• Resolve platform/client problems, report bugs and provided client/reseller support
• Documentation internal and external
• HTML, CSS and JS (beginner)
• Jira Software
• Postman Software (API)
• Domain Name, DNS and Nameservers - Email Administration and configuration
• Tester of releases and improvements of the platform

2015-2017

One.com - Copenhagen K, Copenhagen
• Sales and Technical Supporter
• Resolved Sales and technical support from the end users
• Wordpress, MySQL, FTP
• SuperUser of the platform Website Builder
• Postman Software (API)
• Domain Name, DNS and Nameservers - Email Administration and configuration
• Zendesk Software