Summary
I am an energetic, ambitious person that is always trying to achieve my own objectives and tasks. As a
graduated in IT Technology with more than 5 years of experience in technical and customer support via
helpdesk.
Strong team player and easily adapt to any work environment.
Work
Experience
2021-current
- Monsido Powered by Acquia – Ballerup, Copenhagen
- Technical Support Specialist
- HTML, CSS and JS (basic)
- Product support and documentation
- Jira Software
- Intercom helpdesk
- Accessibility
- API – Postman
- Bug testing, debugging and reporting.
- Creation of support web browser tools
- Regular expression -regex
- GitHub (basic)
2020-2021
- Cybot ApS/ Cookiebot - Copenhagen K, Copenhagen
- Technical Support Specialist
- Follow up with clients with support engagement and problem resolution.
- Product support and documentation for community help
- Bug debugging and issue reporting
- HTML, CSS and JS (basic)
- Testing new features and releases
- Zendesk Software
- GDPR and other regulations
- Regular expression -regex
2017-2020
- Mono Solutions ApS - Copenhagen N, Copenhagen
- Technical Supporter
- 2nd/3rd level support
- Resolve platform/client problems, report bugs and provided client/reseller support
- Documentation internal and external
- HTML, CSS and JS (basic)
- Jira Software
- Postman Software (API)
- Domain Name, DNS and Nameservers - Email Administration and configuration
- Tester of releases and improvements of the platform
2015-2017
- One.com - Copenhagen K, Copenhagen
- Sales and Technical Supporter
- Resolved Sales and technical support from the end users
- Wordpress, MySQL, FTP
- SuperUser of the platform Website Builder
- Postman Software (API)
- Domain Name, DNS and Nameservers - Email Administration and configuration
- Zendesk Software
Education
- January 2014
- Attained PHP5 certification
- Hold world/Olympic record
- December 2014
- Audited X number of clients in only Y amount of time
- Held a perfect attendance record
- Were promoted after only X months in the role
- March 2014
- Placed employees at X companies
- United multiple teams post-merger
Technical
Skills
Web Technology
- HTML, CSS and JS (basic)
- Programing C++ (basic)
-
Software
- Zendesk
- Intercom helpdesk
- Postman
- Jira
- VirtualBox
- Microsoft Office
Other skills
- Laravel / CodeIgniter / Zend / Ruby On Rails
